Last Updated: December 2018

This Policy together with any other documents referred to on it sets out the basis of:

  • What is a cookie and what does it do
  • What personal data we collect and why
  • How we secure your personal data


‘User’ - means a person who uses our Site or has registered to use our Service.

‘Personal Data’ - means any information that can personally identify an individual.


What is a Cookie and what does it do?

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site. The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or your 100th.

The types of cookies we use

Necessary Cookies: Necessary cookies help make a website usable by basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these controllers

csrftoken – this is used to help prevent Cross-Site Request Forgery (CSRF) attacks.

PHPSESSID – this is used to preserve your session across all the pages of this site, as you move through pages.

Preference Cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

yt-player-bandwith – this is used to determine the optimal settings based on the device and network settings.

Marketing Cookies: marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

GPS – This registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

IDE – this is used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

PREF – Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites

test_cookie – Used to check if the user’s browser supports cookies.

VISITOR_INFO1_LIVE – Used to try to estimate the user’s bandwidth on pages with integrated YouTube videos.

YSC – Used to register a unique ID to keep statistics of which videos from YouTube the user has seen.

yt.innertube::nextid - Used to register a unique ID to keep statistics of which videos from YouTube the user has seen.

yt.innertube::requests - Used to register a unique ID to keep statistics of which videos from YouTube the user has seen.

yt.innertube-readable – Pending Definition

Unclassified Cookies

chat_toggled – Pending Definition

lcp - Pending Definition

lcp_is_one_tab_focused – Pending Definition

lcp_last_message – Pending Definition

PrestaShop-67ca0dff432bae7598b5a8be32be0c76 – Pending Definition

PrestaShop-84d57b3bd1a3f94b0426c3e0c71fd729 – Pending Definition


What personal data we collect and why

‘User-Provided’ Information - When you use our Site or Service, you may provide Personal Data and we as a result, may collect this. Personal data is any form of information that can identify an individual for example, name, email address, mailing address, and credit card or other billing information. Examples of when this information may be provided include, but are not limited to, when you register to our site, subscribe to our services, complete surveys you have consented to and when you have contacted us.

‘Automatically Collected’ Information - If you use our Site or Service, we may automatically collect information about your computer, including, where available, your IP address, operating system and browser type. We achieve this by using cookies. All of the information that is automatically collected is statistical data about our Users browsing actions and patterns. Some of this information is used for such things as location-based service such as using our chat system which notifies our team of your location.

‘User Collected’ Information - We may collect personal data to ensure full functionality of the features provided depending on how you, the User, use our Service. For example, we may store names, mailing addresses and contact numbers (amongst other information) of yours so we can fulfil any orders that are placed through our Service.


We use the information that we collect in a variety of ways during the provision of our services and operation of our business, including the following:


  • To ensure that all the features we provide are available, functional and maintained
  • To carry out any business essential administrative processes
  • To allow you to participate in interactive features of our Service, when you choose to do so
  • To enhance the Service, we provide by developing new features, and improving functionality of existing features


  • To enable our team to provide support to Users when requested or required to do so
  • Investigate any issues that arise from using our Service
  • To notify you of any changes to our Service
  • To provide any information you have requested or that we feel may be of genuine interest to you. These include updates about the services we offer, promotions and general business information. You may opt out of this at any point by changing your preferences in your account menu


How we secure your personal data

When your information is submitted to us, we use it to ensure that appropriate security measures are in place to ensure your information is protected. These safeguards are implemented to ensure that personal data in our possession is not subject to any unlawful forms of processing which include accidental loss, unauthorised access or disclosure. Our Site and Service have Secure Socket Layer (SSL) encryption present amongst other general security measures such as firewalls and password protection to certain areas of our Service. Our employees are trained to ensure that all administrative processes are followed to ensure that your data is handled and processed accordingly. These measures are regularly reviewed to ensure that your personal data is being stored in the most secure way possible.

Further to this, we will continually monitor said services to ensure compliance is still being achieved at any given time and the data they hold is stored in a safe and satisfactory manner using the most up to date security measures. We will, to the best of our knowledge, not process, store or transfer any data to any service that does not comply with the GDPR or have adequate security measures in place to protect your personal data.


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